Explore answers to our Frequently-Asked Questions below. If you have additional questions or concerns, please contact us and we will do our best to accommodate your needs.

Swim Lessons

Does my SwimCity instructor need access to my building?

Yes, before booking you must ensure with your building management that we have access to your pool. Contact us with questions about pool access.

 

Should I select Private Lessons or Group Lessons?

Toddlers must register for Private Lessons. Toddlers are defined as age 12 months through 36 months. Children over age 3 may select private or group lessons. We favor the group environment, and encourage parents to form their own groups of siblings or friends.

 

Who will be in my child’s swim class?

You select private or group lessons when signing up. We encourage parents to form their own groups of swimmers of similar ages and abilities. If you are interested in group lessons but do not have your own group, please notify us at swim@swim-city.com and we will do our best to find classmates in your building.

 

What is the difference between Group Lessons and Stroke Clinic?

Group Lessons are learn-to-swim classes that teach swim strokes. Once this learning has been completed, children are encouraged to advance to Stroke Clinic where they will refine technique and build endurance for fitness and/or preparation for the competitive environment.

 

What should swimmers wear for classes?

What is a Double Swim Protector?

A reusable swim diaper is a washable, reusable diaper that has a plastic liner and elastic at the waist and the legs. It is mandatory that all swimmers under age 3, regardless of potty training status, wear a reusable swim diaper. This policy is to maintain a clean pool and safe environment for all swimmers.

 

Why do you offer only private lessons for Toddlers?

Our approach is built on best learning practices for young children including attention span and sense memory. We have found that 30-minute, private sessions best empower toddlers to develop a positive relationship with the water.

 

How quickly will my child learn to swim?

We advance children at the pace that is safe and ensures a strong foundation for correct and confident swimming. Our unique approach to swim instruction has been refined over 30 years, culminating in our Positive Performance Method. This approach ensures that children learn correctly the first time.

 

What if children are at different levels within the class?

We keep our class sizes small in order to give each child individual attention. Our instructors are experts at meeting every swimmer’s needs. If we identify a better arrangement for your child, we will discuss adapting the class setting with you.

 

Why aren’t parents allowed in the water during lessons?

One of the first steps in our process is teaching children to feel confident in the water. It is vital that they feel comfortable while separated from the parent in order to move forward with swim skills.

 

Should children avoid eating for 30 minutes prior to swimming?

Children should avoid activity on a full stomach, but small, healthful snacks are usually okay prior to a swim lesson.

 

Scheduling & Registration

When do class sessions start?

SwimCity classes start when you want them – schedule to begin at any time and reserve all your lessons for the season or the year.

 

How often will my child have classes?

Our method is grounded in consistency, making weekly lessons the standard for all of our swim sessions. You can reserve your lesson day and time in blocks of 10-, 20-, 30-, or 40 weeks.

 

What times are available?

Use our comprehensive booking system to design a schedule that works best for you.

 

How do I keep my reserved class time past the currently scheduled sessions?

You can reserve classes for up to 40 weeks in advance through our booking system. *Please note that if you pause your classes without payment, you will lose your reserved class day and time.

 

What if the time I want is not available?

Email us and we will do our best to create a class arrangement that works for your family.

 

What about holiday weeks and vacations?

We are closed during select holidays. We will notify you if one of your classes falls on a holiday and work with you to schedule a make-up class. We do not give make-up classes for client vacations.

2016-2016 Holidays are as follows:

 

What if my child is sick or injured?

Please notify us as soon as possible if your child will not attend a lesson at swim@swim-city.com or 212-951-0640.

Due to the nature of our group and private classes, allowing for reserved scheduling, we are unable to provide refunds. However, we currently allow one make-up class per 10-week booking as long as we are notified 24 hours in advance about your class absence. Once you have reserved your lesson days and times, you will be billed for all sessions. 

In the event of injuries or extended illness, please provide a doctor’s note and we will do our best to adjust your schedule.

 

Why is there a 10-class minimum?

Our approach is based on over 30 years of training thousands of swimmers, developing the whole swimmer from beginner to competitor. Blocks of 10 or more consecutive classes allow for children to noticeably advance their swim skills.

 

What if I am signing up one swimmer but want group lessons?

We encourage parents to form their own groups of swimmers of similar ages and abilities. If you are interested in group lessons but do not have your own group, please notify us at swim@swim-city.com and we will do our best to find classmates in your building.

 

What if I want to pause or cancel my classes?

You may cancel classes at any time, but we do not issue refunds. Please note that if you pause your classes without payment, you will lose your reserved class day and time.

Once you have reserved your lesson days and times, you will be billed for all sessions. Due to the nature of our group and private classes, allowing for reserved scheduling, we are unable to provide refunds. However, we currently allow one make-up class per 10-week booking as long as we are notified 24 hours in advance about your class absence. 

In the event of injuries or extended illness, please provide a doctor’s note and we will do our best to adjust your schedule.

 

Our Programs

When will my child advance from Group Lessons to Stroke Clinic?

Once your instructor has ensured that all strokes have been learned and that the swimmer is at the proper endurance level, we will recommend that your child advance to Stroke Clinic.

 

Do you offer adult swim classes?

Adult swim programs are coming soon. Join our email news list to be notified of upcoming program launches.

 

How are you related to Long Island Aquatic Club?

SwimCity is an extension of Long Island Swim School. We are the only learn-to-swim programs built on the proven method of Long Island Aquatic Club, the top competitive program in the New York City Metropolitan Area. Read more here.

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